Refund policy

Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at sandrepersonalization@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as anything that was personalized and made just for you. 

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.